Account and connection issues · Support tickets
Having trouble with your account, subscription, connection, or billing? Describe the issue in the user panel. Your messages and replies stay together in one ticket to make troubleshooting easier.
For account and subscription questions, client connection issues, order checks, and refund inquiries. Sign in to submit your request, then return to Support Tickets to check its status.
If you need to add information, reply to the original ticket to keep the conversation together.
Go to Support Tickets →No contact email has been published. For account, order, or connection issues, use Support Tickets. Don’t send sensitive information to unverified email addresses.
Email isn’t currently available as a support channel. An email address isn’t required to create an account.
No Telegram contact account has been published. For subscription checks or billing issues, submit a ticket through the user panel.
Use the contact links published on this site. Never share account credentials with unfamiliar accounts in private messages.
Explain what you did, what you expected to happen, and what actually happened. This is more useful for troubleshooting than simply saying “it doesn’t work.” Use the scenarios below to organize the details.
Include your platform, client name, selected region, approximate time the issue occurred, and the full error message. Note whether all websites are affected and whether switching routes makes a difference.
Tell us whether the issue occurs while signing in, retrieving, importing, or updating your subscription. Before sharing a screenshot, hide your password, subscription link, and access credentials. Don’t paste the full subscription URL into your ticket.
Include the relevant order details, payment method, and what you need us to check. We support Alipay, WeChat Pay, and USDT. Our refund policy allows refunds within 30 days; see the Terms of Service for details.
Passwords and full subscription links aren’t needed for troubleshooting. Check screenshots and error logs, and redact this information before sharing them.
After submitting a ticket, return to Support Tickets in the user panel to check for replies. Account and order inquiries may require a review of records; connection issues may need additional error details or steps to reproduce the problem. Resolution times vary depending on the issue and current workload. We don’t offer a fixed response time; check your ticket for updates.
While you wait, visit the Help Center. For your first client setup, see the Getting Started Guide; for a full troubleshooting walkthrough, read the Complete Guide. If you already have a ticket about the same issue, add the information there.
See the Terms of Service for the refund policy and account terms. Before submitting information, review the Privacy Policy.